Case Study 2
Zoom vs. Miro — Designing Better Tools for Global Virtual Teams
The Project
Conducted literature review on collaboration theories (e.g., Clark’s Contribution Theory, shared mental models, psychological safety)
Analysed affordances and limitations of Zoom & Miro
Proposed design improvements to support creativity, inclusivity, and team flow
My Role
Research Insights
Effective collaboration requires both cognitive and social processes
Teams need shared understanding, trust, and emotional safety to thrive.Synchronous vs. asynchronous balance is critical
Zoom provides real-time connection but can cause fatigue; Miro allows flexibility but lacks emotional presence.Grounding is essential
Tools must support visibility, reviewability, and revisability so ideas aren’t lost in the moment.
Background
Findings*
* correct at the time of writing.
